What to Do If Your 2016 Topps Transcendent Baseball Cards Are Falling Out of the Frame

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2016 Topps Transcendent Backing 3

By Ryan Cracknell | Hobby Editor

It turns out that even the most high-end of baseball cards can have some issues. A handful of cards from 2016 Topps Transcendent aren’t holding together like they’re supposed to.

But Topps staff are doing what they can to fix the situation.

The issue appears to have something to do with the adhesive that holds the cards together and inside their metal frame. Although the majority of cards appear to be fine, some have the backs, fronts or both falling out of the frame. The various pieces don’t appear to be damaged otherwise, but they are in need of fixing. You can see an example of the issue in this break from Jaspy’s Hobbyland.


If you encounter the problem, and you haven’t done so already, the fastest way to get your 2016 Topps Transcendent cards fixed is by contacting them via direct message through Twitter, Facebook or Instagram. You can also email promotions@topps.com. Let them know what the issue is and they should get back to you with further instructions.

Comments? Questions? Contact Ryan Cracknell on Twitter @tradercracks.

When you click on links to various merchants on this site, like eBay, and make a purchase, this can result in this site earning a commission.

Ryan Cracknell

A collector for much of his life, Ryan focuses primarily on building sets, Montreal Expos and interesting cards. He's also got one of the most comprehensive collections of John Jaha cards in existence (not that there are a lot of them). Got a question, story idea or want to get in touch? You can reach him by email and through Twitter @tradercracks.

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  1. Michael L Pereira 12 December, 2016 at 18:19

    Thank you Ryan for showing the flaws in this hobby. The so called high-end products that are only considered high-end because they are expensive or have some sort of valuable substance added to it. The magic of having your favorite player’s RC or auto is gone. I remember when owning an Exquisite rookie meant something. Now it’s just one of 12 high-end cards.

  2. The Card Investor 12 December, 2016 at 19:45

    I don’t see the problem. 2 cards for the price of 1. 1 Blank Back error and 1 Blank Front error!

  3. Dave 13 December, 2016 at 03:07

    It’s another sad day for the card collecting community. A product that costs more than a car also has lemons included in the run. You’d think with the limited amount of cards that were even made for this totally unnecessary last second idea Topps could have done better job with everything they did. Nothing seems quit right with anything, The design is pretty bad and seems like it was done in 10 minutes. The cards fall apart. It’s like they planned the so called Party at the last second and got stuck having it on a Wednesday and had to rush manufacturing of the product so that they could make sure the 65 cases got sold and opened before January 18th, which is a Wednesday. Now who wants to go to Vegas on a Wednesday? The answer is not very many people. Vegas is pretty dead on the weekdays.

  4. Dave 13 December, 2016 at 18:35

    The worst part of this whole product is that people are actually buying into it. When you look at the logistics of the entire product this party is somehow worth more than the cards inside of it. Is it me or are collectors getting stupider with their money. You can meet KB and get an autograph from him for a lot less than $10k which this party is going for on Ebay.

    Now that Topps has sold out of this don’t think for a that they wont come out with something like this again really soon. This was just a test run.

  5. Richard 13 December, 2016 at 18:37

    Pretty sure that Corey Seagar and Griffey Jr.were planned to be in there from the beginning.

    And it’s not a “bonus” unless you get it in addition to what you were promised. Getting 3 cards when promised 2 is a bonus. Getting a different card is not unless its a completely different class like replacing a jersey card with an autograph.

    • Ryan Cracknell 13 December, 2016 at 19:01

      Yes — all three were on the initial list. From a breakdown perspective, you’re still getting the 49 framed autographs as well as the Griffey, Seager and Boyega. Don’t get me wrong, redemptions in any product no matter the price tag stink, but at least here there’s been something added. And I’d argue the final list is stronger than the initial one with Jeter, Bonds and Vin Scully among those that were added. It’s somewhat moot to me though as I’m personally not in the market for anything at this price tag.

  6. Matthew 13 December, 2016 at 19:03

    “It turns out that even the most high-end of baseball cards can have some issues.”

    The should surprise absolutely no one who remembers all the problems with dings in Topps’s first Five Star Baseball set.

  7. Keith S 13 December, 2016 at 20:39

    Glad to see that Topps has quality control issues on other products than just all the ones that I have bought the last few years. I wonder if Topps will take as long to get back to these buyers with a quality remedy as they do all of us when we contact them about our issues with their lack of quality control. That’s IF they can get thru of course. I don’t wish this type of problem on any buyer, but Come On Topps!!

  8. Bill 13 December, 2016 at 21:42

    Thanks for highlighting this issue, Ryan. Topps has had numerous printing/production issues in recent years, including smudged autographs and cards that fall apart. I’d hope that these missteps would motivate Topps and it’s printer to improve their products, but sadly that hasn’t been the case. For $20s or more, collectors deserve better.

  9. Richard 14 December, 2016 at 20:17

    Honestly, I’m underwhelmed with the 1 of 1 cards.
    Seriously, you know you have cuts that won’t fit those frames without unattractive white spaces and you do nothing to make them look better.

    So far the top seller of the product is the invite.
    Even some of the 1/1 auto cards are going far too cheap for anyone to hope about getting money back.

    Prices are … weird though. I think someone bought a sketch print card thinking it was the 1/1 actual sketch. Many autograph of great players are going in the $300 area.

    Because this has expiring redemption and party invites, you can’t leave it sealed like some past products. Not to mention the need to deal with quality control issues.

    If it were not for the fact you had Kris Bryant in it and the fact they won the world series so rabid Chicago fans would really, really want to celebrate with him, I have to think this might have not sold out and would even now be discounted like a number of limited sets Topps has on the shelves that more and more people are seeing as overpriced even discounted.

    The main exception being the print on demand stuff which by definition will always sell out.

    • Ryan Cracknell 15 December, 2016 at 13:31

      If someone spends $20K+ on a box of cards, is “getting their money” going to be the reason? That’s a lot of money to risk, which is why so many we’re seeing opened are being done by group breakers. I suspect the handful that are buying this for themselves are more concerned with the experience and what they get than simply flipping it.

  10. Kerry 16 December, 2016 at 13:59

    Ryan, I am glad you commented about “getting their money back”, I am sick and tired of hearing “collectors” comment about the value of baseball cards..it is a hobby and should be enjoyed, not calculated.

  11. Jay 20 December, 2016 at 17:04

    Yes, Topps will keep putting the high priced products out as long as people buy it and buy into case breaks. The thing that upsets me the most is that I have been waiting months for 5 Kris Bryant autos, Posey autos, Kershaw autos from my redemptions,but they all are hand signed in this product. Of course I am waiting for 5 Griffey Jr Autos, ( But I guess everybody else is) This doesn’t seem
    fair to me.

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