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(07-04-2013 07:56 AM)scarrman Wrote: I get what your saying, sorry I ran on about my SP pulls. I did have some similar luck (bad luck) with Parkhurst Champions last year. I had one box that was brutal, only 1 auto, missed pulling any multi player wire cards, didn't get much at all from the box. I contacted UD and told them my story. It took me sending a receipt, box top sticker and barcode to them and they sent me back I think 2 auto cards - common name autos, but they did send something. Keep on them and they'll do something for you.
BTW - I cracked a Rookie Anthology a while ago, it was terrible. I see all the breaks posted and everyone is raving about it. My box was terrible, seemed I was missing 3 or 4 pulls compared to what everyone else was pulling. I bought the 1 box and stopped buying that product. Stuck with SP and have been very happy.
(07-04-2013 05:37 PM)markshew Wrote: so since you didn't get a $100 card in your box you want to cry to upper deck?
(07-04-2013 07:55 PM)bgreenbg Wrote: Sorry if I led you astray. I'm no complaining because there weren't superstar hist in every pack. I was complaining because other than three autographs, I got nothing of value and I expect more from an expensive box of cards. It's almost like they said "grab the first three autos off the stack and fill the remainder with commons. The box contained 24 packs in 3 stacks of 8. Working from right to left, the first stack had nothing. The bottom two or three packs of the middle column had the autos and the third stack had nothing. There were doubles, too, but it's easy to look past that when everything else is decent.
I hope Upper Deck will help me out but I've spoken to people who indicate that they have a spotty track record on this topic. I'll just have to wait and see what happens to my ticket.
(07-04-2013 08:26 PM)Jbittman Wrote: Unfortunately Upper Deck is horrible with Customer Service, I spoke just last week with Chris Carlin their Customer Service Director about my issue when I got a case of SP Authentic Basketball which on their sales slick says one Jordan or Lebron Auto per case and one Lettermans patch per box. Unfortunately in 12 boxes I got no Jordan nor Lebron and 2 boxes were missing lettermans patches. After discussing with him he even stated that things are not to the quality they used to be, said he would be able to send me letterman patches but cannot guarantee they will be anyone of value and that he could not guarantee I would get a lebron or Jordan. I do have to say that Upper Deck for being one of the top tier companies to start out really has fallen on its behind. Panini stands by its product and even takes care of customers on expired redemptions.
(07-04-2013 06:10 PM)mswatson Wrote: Spend your next hundred (or less) on a box of Rookie Anthology.....
(07-06-2013 10:09 PM)bgreenbg Wrote: @markshew and others... I am not complaining about the fact that I didn't get a $100 card (I average a hobby box and at least 2-3 blasters a week so I'd need my own complaint forum) I am, however, stating that a box break with three autos (including the single numbered card in the box), no relics, no short run inserts/parallels, etc. is not the experience I expect from a premium priced product. It left me disappointed and if I had done it at my LCS, nobody in there would have bought a box after I finished. It's a poor out-of-box-experience and for their sake, I hope UD tweaks their premium product distribution for hobby boxes a bit better. Oh yeah, a signed Nathan Mackinnon wouldn't hurt, either! They have my address!
Does anyone know if UD monitors these threads? I sent my first message to their customer service group and got an autoreply but I know how call centers work and that doesn't inspire courage for me. By the way, I appreciate the good questions. This would have degenerated into name calling within the first 5 posts on some of the other boards I've been on. I think we'll just have to disagree on "what makes a card break acceptable. I've spoken with plenty of puckheads (oops, namecalling) who think they deserve a Wayne Gretzky because their Lucian DeBlois card was dogeared when they pull it out of the pack.