[shelbysaleen]

pat here is what they ask you to submit your cards to be graded

4.Package your cards. Please do not send your cards in "screw down" type holders. We strongly suggest placing the card in a penney sleeve and then into a semi-rigid holder. This will provide the optimum protection for your card while it is in transit to Beckett Grading Services. [withouth knowing for sure my guess is they have you do the toploader because its too hard to keep the holder with the card during the process. also would double the return shipping]

here is the link to their reps maybe one of these guys is who you spoke to. Contact them and see whats up. They do not cruise the messge boards

http://www.beckett.com/grading/our_representatives