Unfortunately Upper Deck is horrible with Customer Service, I spoke just last week with Chris Carlin their Customer Service Director about my issue when I got a case of SP Authentic Basketball which on their sales slick says one Jordan or Lebron Auto per case and one Lettermans patch per box. Unfortunately in 12 boxes I got no Jordan nor Lebron and 2 boxes were missing lettermans patches. After discussing with him he even stated that things are not to the quality they used to be, said he would be able to send me letterman patches but cannot guarantee they will be anyone of value and that he could not guarantee I would get a lebron or Jordan. I do have to say that Upper Deck for being one of the top tier companies to start out really has fallen on its behind. Panini stands by its product and even takes care of customers on expired redemptions.
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An Open Letter to Upper Deck
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