Posts: 3
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Joined: Nov 2003
08-25-2023, 11:25 AM
What's the best way to contact customer support?
I've been unsuccessful in reaching anyone in support where I've sent several messages via the website messaging submission about a month ago and two weeks ago, I decided to send a message via Twitter with no luck as well.
How does one reach customer support when they're non-existent??? This is frustrating!
Posts: 5,696
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Joined: Oct 1997
08-25-2023, 01:35 PM
RE: What's the best way to contact customer support?
What's the issue?
Beckett.Moderator.Floydtown@gmail.com
TOS
U.S. Army-Retired
Member since 10-04-1997 (#113)
Posts: 295
Threads: 26
Joined: Aug 1999
08-25-2023, 07:48 PM
RE: What's the best way to contact customer support?
When you say "message," are you referring to email? There used to be a chat feature on the old home page. Is that still somewhere? I tried to use that several times [back in the day], but it was never helpful (either no response or no useful response).
Social media posts would be the last place I would go. That is just me.
I don't know your issue, but this forum is a great place to go, as you will most likely get responses from experienced site users.
I often wonder if Beckett employees even use this site. <<--- That is an intentional poke. I would love for one of them to prove me wrong.
The FAQs are another good place to start. They cover most of the basics. So, yeah, there must be a few Beckett employees that know their stuff.