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Strange Problem
#1
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Strange Problem
On June 15th, my subscription was due to expire. I am set up for automatic renew thru my debit card.

Well...my debit card was charged, I have NO renewal, and now it says I HAVE to pay for the organize to use it.


I understand they are wanting unsubscribed members to pay for this service, but according to my debit card invoice I am still a subscribed member.

Not just that, I am now fearful I have lost the $6 per month rate.


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#2

RE: Strange Problem
Dont worry about losing your rate-if your card was billed and u dont have access its not your fault. I will send an email now
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#3

RE: Strange Problem
(06-18-2011, 04:47 PM)floydtown Wrote: Dont worry about losing your rate-if your card was billed and u dont have access its not your fault. I will send an email now

Thanks.


It is very strange. First time I have ran into this problem.


It does appear I do not have the price guide either.
I thought originally maybe the payment was denied, but I was accepted, and cleared.

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#4

RE: Strange Problem
(06-18-2011, 04:55 PM)baycitysfinest Wrote: Thanks.


It is very strange. First time I have ran into this problem.


It does appear I do not have the price guide either.
I thought originally maybe the payment was denied, but I was accepted, and cleared.
Still no luck accessing either the Price Guide, or the organize.

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#5

RE: Strange Problem
You have to remember. Beckett runs like a Business. Mon. - Fri.. Which means they are closed on Sat. and Sun.. So I say contact someone Mon.
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#6

RE: Strange Problem
(06-20-2011, 02:25 AM)thelegendjerryrice Wrote: You have to remember. Beckett runs like a Business. Mon. - Fri.. Which means they are closed on Sat. and Sun.. So I say contact someone Mon.
I called them, and even though the customer service rep repeatedly cut-me off, I think I got this issue taken care of.

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