(03-01-2019, 03:36 PM)kylocke Wrote: I know its not a post to be a flame post. There is a difference between you waiting for the service and you haven't paid yet, and they already collecting the money a year before and having both your money and cards the whole time. They have no need to rush because you are already paid up. If they didn't collect the money until they were done processing, they would have more carrot on the stick to actually get the work done. That being said, our submission (365 cards) got there 12/20/2017, we have gotten 0 updates unless we asked about them, and the updates we got have no information.
Its horrible customer service, and we just stuck here going "well, eventually ill get the cards, right?"
I agree, I was in that exact same situation "oh well they'll arrive at some point". But like I said to a previous poster. I just got in contact with my regional rep and he got back to me within the day.