Quote:*Note that under eBay Buyer Protection you may be required to accept a return if the item is significantly different from what was described in the listing, regardless of your return policy.
Do I have to accept returns?
Quote:No, but you do have to specify a return policy. You may specify that you do not accept returns by setting your policy to “No returns accepted.” If you accept returns, you’re required to accept returns for any reason, including when buyers change their minds.
If a buyer wants to return an item, can I ask them to send it back before issuing a refund?
Quote:Yes. In fact, it’s a best practice to wait until items are returned to you and inspect them before issuing a refund. Be sure to mention this in the listing so buyers understand in advance if they will be responsible for return shipping and the expected condition of a returned item. If you choose to pay return shipping, you can add details about how and when you’ll do so by selecting “seller” in the Return Policy “change return policy” menu and providing details in the text box such as, “buyer will pay for return and will be reimbursed by seller.”