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Card not found in database

Card not found in database
Hello all,
Just getting back into the fun here and my first card is not showing in the data base. I might be doing something completely wrong, but I do a card lookup, select BVG, enter the serial number and it says card not in data base. Can someone please help me out. I'd hate for my very first step back in is with an issue.Hopefully this is user error.
Thanks for the help,

RE: Card not found in database
You probably have an older BVG card. From what I've read around online, Beckett's system crashed or something like that years ago and the old BVG serial numbers/card info were lost. You'd have to resubmit I believe to get an updated serial number.

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