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(10-13-2011 05:50 PM)ak11 Wrote: I was hoping a moderator who can talk to BGS staff could help me get informed. I have a shipment of graded cards that was supposed to be delivered today by FedEx, but has not been tracked since yesterday in Irving. I have FedEx putting a trace on the package, but this is my first ever BGS package that did not deliver when it was supposed to. I live in Texas, so I use ground and it gets here in a day. I am suspicious that someone stole the package. What's the insurance policy on lost/stolen graded cards? Any help is greatly appreciated. Thank you.