[phinzphan1372]

If you work inside the credit card industry as you claim, then you know that the Better Business Bureau means nothing, they have no authority whatsoever to force any business to do anything, they are not a government agency, they have no legal power, they do not have one iota of authority to settle disputes, all they can do is make a suggestion to the business that the complaint was filed against to make the customer happy so they won't be bothered any more.

A business that is a member of the BBB has to pay them fee's for dues to be a member, so who do you really think they are going to side with a customer of a business that pays them $7500 a year, or the business that actually pays them they $7500 a year

and to be honest nobody ever checks to see what a companies rating is with the BBB, before buying something from them because it means absolutely nothing.

To the OMP: tell COMC they have 30 days in which they must either provide the goods you purchased, or refund your money in full, or you will contact your local State Attorney Generals Bureau of Consumer Protection, and if they don't do either, then file the complaint with your State Attorney General, and let them handle it as they do take these kind of things very seriously, and you will not be charged anything

Actually their ratings carry alot of weight in the credit card industry.... if your a business owner who processes upward of 1.5 million a month and you dont check the rating on ... lets say a MSP/ISO than you my friend are a foolish business owner!

"Threatening" to inform the BBB has nothing to do with authority, it is just a tactic to see if you can get a fire lit under their but before taking steps to legally recoup your funds. .... It works more often than not! ex: customer gets double charged due to a corrupt CC terminal, threatens business owner with the BBB ... Business owner calls our customer service all worried about the threat

also They dont ALWAYS side with the business.... we deal with the BBB on behalf of our merchants when it comes to complaints directly aimed at the Merchant Services side of their business.