[pens1fan]

i recently had a redemption that was fullfilled, but it came to me damaged. since it was hockey, i couldn't go through the normal procedures for replacement so i got this information from the rep over the phone...

David Shoup
Asst. Customer Service Mgr
dshoup@paniniamerica.net

i would send him an email and see what he can do. he was extremely helpful in my case and i had my replacement in about a week. hope this helps!
-Matthew

Matthew is correct. I had an outstanding redemption for a card that hadn't been fulfilled and I emailed David about 2 months ago and within a couple of days I was sent a nice PC card. I just emailed him with my redemption # and what I would like for replacement(Penguins).

Walt