[jaredhuizenga]

To the unfortunate soul at Topps that gets my call tomorrow morning.

Just spent two hours on hold to find out the status of a redemption and/or its replacement that was supposedly sent months ago. For the last hour of that I was "caller number 4." When I became #4 the expected wait time was 2 minutes. At the end of that hour it was almost another hour. I eventually gave up.

I'm guessing that even though there were calls waiting when they shut down for the day, those calls are never taken.

I overlook a lot of stuff they do and defend them a lot, but this is unacceptable.

[DrMitchJ]

To the unfortunate soul at Topps that gets my call tomorrow morning.
Just spent two hours on hold to find out the status of a redemption and/or its replacement that was supposedly sent months ago. For the last hour of that I was "caller number 4." When I became #4 the expected wait time was 2 minutes. At the end of that hour it was almost another hour. I eventually gave up.
I'm guessing that even though there were calls waiting when they shut down for the day, those calls are never taken.
I overlook a lot of stuff they do and defend them a lot, but this is unacceptable.

Same thing happened to me the other day ... on hold for over 122 minutes ... no answer and the wait time always fluctuating until I got sick and tired of waiting. Maybe that's their plan ... wait us out until all the redemption cards expire.
I can't try again until Monday ... BUT If you get through tomorrow, Give'em Hell for me too, Jared!!!

[jaredhuizenga]

Same thing happened to me the other day ... on hold for over 122 minutes ... no answer and the wait time always fluctuating until I got sick and tired of waiting. Maybe that's their plan ... wait us out until all the redemption cards expire.
I can't try again until Monday ... BUT If you get through tomorrow, Give'em Hell for me too, Jared!!!

I plan to be up and dialing before they even turn the systems on. I'm not an early bird, until someone pi$$es me off. lol