here's the scenario:
i put a card up for sale on the bay at $X...it didn't sell. so i took it to my LCS and put it on a buy board there. forgot about it, then started relisting items on the bay. thought i still had the card, so relisted it by accident, but this time with a starting bid of $0.99. at the close of the auction, i went to go and check my stock to get them ready for shipment. item, of course, wasn't there. called my LCS, who checked their inventory and said that it sold last friday. messaged buyer with the explanation and an apology. put in a claim with the bay to cancel the transaction.
buyer refuses to cancel the transaction. and answered the claim with "No, I want the card. Just because the seller did not like the final selling price is not my problem. I want the card at the price I won it at."
i'm willing to admit that i was wrong about relisting it when i didn't have the item. that was my fault and i did apologize about that. i am even going as far as asking if the buyer will accept a replacement card at no cost at all just to appease the buyer. but short of tracking down the person who now has that card, i can't do anything else. and judging by the buyers reaction, he/she probably wants me to do that.
once again, i was wrong, and a i admit that i'm wrong, and i am trying to make amends, but if he/she doesn't accept a replacement card, i guess i'm just going to have to eat it and lose my good standing within the bay.
ever have one of those transactions?
i put a card up for sale on the bay at $X...it didn't sell. so i took it to my LCS and put it on a buy board there. forgot about it, then started relisting items on the bay. thought i still had the card, so relisted it by accident, but this time with a starting bid of $0.99. at the close of the auction, i went to go and check my stock to get them ready for shipment. item, of course, wasn't there. called my LCS, who checked their inventory and said that it sold last friday. messaged buyer with the explanation and an apology. put in a claim with the bay to cancel the transaction.
buyer refuses to cancel the transaction. and answered the claim with "No, I want the card. Just because the seller did not like the final selling price is not my problem. I want the card at the price I won it at."
i'm willing to admit that i was wrong about relisting it when i didn't have the item. that was my fault and i did apologize about that. i am even going as far as asking if the buyer will accept a replacement card at no cost at all just to appease the buyer. but short of tracking down the person who now has that card, i can't do anything else. and judging by the buyers reaction, he/she probably wants me to do that.
once again, i was wrong, and a i admit that i'm wrong, and i am trying to make amends, but if he/she doesn't accept a replacement card, i guess i'm just going to have to eat it and lose my good standing within the bay.
ever have one of those transactions?