Hi,
I have a question about the $$ charged by Beckett for their grading services.
I just received my cards back from them and it seems like they make an aweful lot of extra $$ on their return shipping charges.
I had 40 cards with a declared value of $5,000 in the package.
They charged me $60 for return shipping ($45 for insurance and $15 for postage).
They sent the cards via Registered mail through the post office.
The cost of postage and insurance they paid was $33.55- per the package.
When asked why they charged me $60- this was the response from Jeromy Murray, Operations Manager- "Nothing we can do about the shipping/insurance fees. On orders that are insured for over $3k, we are required to have special insurance on the orders while they are in our possession, so the fees listed on the package does not fully represent the insurance fees we pay. We will not give any refunds on shipping/insurance. The customer sees the fees for these services and they can choose what or what not to pay."
My response to him, which has yet gone unanswered-"I point out that the submission form states under the "calculating $ to be paid to BGS" area- line #7- that the insurance is for "Return insurance".
And the back of the form - "Submission Rules and Instructions" number 11 states: "Be sure to include return insurance and ship to address on top of submission form.....Owner's declared value is used for determining insurance cost of the return shipment and the maximum amount that can be claimed for damage or loss in shipment for any card or cards."
No where does the form say one will have top pay for insurance while the cards are in your possession. One would think that is part of the per card amount you charge just like any other overhead cost you incur.
I understand that you have your rules, but feel they should be properly explained and advertised."
Am I wrong here?
Should I not be concerned that they are profiting greatly on these insurance fees?
Do others feel the same as me?
Mike.
I have a question about the $$ charged by Beckett for their grading services.
I just received my cards back from them and it seems like they make an aweful lot of extra $$ on their return shipping charges.
I had 40 cards with a declared value of $5,000 in the package.
They charged me $60 for return shipping ($45 for insurance and $15 for postage).
They sent the cards via Registered mail through the post office.
The cost of postage and insurance they paid was $33.55- per the package.
When asked why they charged me $60- this was the response from Jeromy Murray, Operations Manager- "Nothing we can do about the shipping/insurance fees. On orders that are insured for over $3k, we are required to have special insurance on the orders while they are in our possession, so the fees listed on the package does not fully represent the insurance fees we pay. We will not give any refunds on shipping/insurance. The customer sees the fees for these services and they can choose what or what not to pay."
My response to him, which has yet gone unanswered-"I point out that the submission form states under the "calculating $ to be paid to BGS" area- line #7- that the insurance is for "Return insurance".
And the back of the form - "Submission Rules and Instructions" number 11 states: "Be sure to include return insurance and ship to address on top of submission form.....Owner's declared value is used for determining insurance cost of the return shipment and the maximum amount that can be claimed for damage or loss in shipment for any card or cards."
No where does the form say one will have top pay for insurance while the cards are in your possession. One would think that is part of the per card amount you charge just like any other overhead cost you incur.
I understand that you have your rules, but feel they should be properly explained and advertised."
Am I wrong here?
Should I not be concerned that they are profiting greatly on these insurance fees?
Do others feel the same as me?
Mike.
