[allformykids]

Hey Guy's/Gal's....
Can some one help me I am trying to contact UD for a damaged Mark Sanchez card and can't seem to get an answer or online info on how to do this, I also have a redemption card and when I go on-line and go to the online redemption page there is nowhere to enter my info along with the redemption number...any help would be appreciated.


Mod's, excuse me for posting if I am wrong just delete

Here is the reply I received from Upper Deck, I don't want anyone to feel sorry for me as I am sure others have gone through this but from a multi-billion dollar company this is totally unacceptable.

Dear Customer,

In regards to your damaged card/collation issue Upper Deck offers replacements on cards/product a year from the product release date. Unfortunately being this product is past the one year replacement period we would not be able to replace the card/product.

Sincerely,

Upper Deck


I replied the following,

Are you kidding me I purchased this product in December 2010 as a Christmas gift and you can't replace it, unbelievable this is the last time I purchase any Upper Deck Product.


Thanks,
Jim

[pbean]

wow bud, sorry to hear this the do have the worst CS in the industry and honestly if they have anymore football releases it will truly surprise me ..... they just burned jr on a redemption they had "in stock", and I've heard of a few others here as well that have been done wrong by UD lately

[allformykids]

wow bud, sorry to hear this the do have the worst CS in the industry and honestly if they have anymore football releases it will truly surprise me ..... they just burned jr on a redemption they had "in stock", and I've heard of a few others here as well that have been done wrong by UD lately

That is too bad, like I said no more UD products for me.

[onemanstanding]

I have not bought any UD products since they lost the NFL license, I have nothing against College cards but I am a collector of NFL products.