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Customer should always be right - Printable Version

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Customer should always be right - kerryandbeth - 03-26-2020

If a restaurant took more than 20 minutes to complete your order, you would get at least an apology and perhaps a free dessert or discount

If a pizza was delivered more than 30 minutes, it would be free

If your car was not ready the same day for an oil change, you might get something

If a hotel did not have your room ready on time, you might get a free night

If an airline flight was delayed or cancelled, you might get a food voucher or hotel room

So, then why is it that when Beckett is very, very late pricing items from 2019, we only receive emails and phone calls to extend our subscription to poor service??!


RE: Customer should always be right - DrMitchJ - 03-26-2020

That sounds about right!


RE: Customer should always be right - rjcj2017 - 03-26-2020

"Pay me $20 and I'll punch you in the face."

- the marketing plan of some companies


RE: Customer should always be right - mgruber2 - 03-26-2020

(03-26-2020, 03:28 PM)kerryandbeth Wrote: So, then why is it that when Beckett is very, very late pricing items from 2019, we only receive emails and phone calls to extend our subscription to poor service??!

Because subscriptions are all they care about.


RE: Customer should always be right - jplarson - 03-26-2020

(03-26-2020, 03:28 PM)kerryandbeth Wrote: So, then why is it that when Beckett is very, very late pricing items from 2019, we only receive emails and phone calls to extend our subscription to poor service??!

Because demand is so high they can have poor service and still make money.