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So I got a master box of 2011 Finest today, one of my hits was a Jordan Todman Autographed Patch Base. I tried to put the code in and the system tells me that number doesn't exist. I'm planning on calling tomorrow. Is it possible since the product is so new that they might not have turned on the finest redemptions yet in their database?

Most likely, that's the case. I'd say just wait a few days and it'll show up.
Yes, it's very likely that they haven't added them to the system yet. That is not uncommon with new products. Congrats on the nice pull!
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