Panini addresses Flawless football mistakes
By Chris Olds | Beckett Sports Card Monthly Editor
Panini America admitted on Tuesday that it made a mistake on some game-used cards in its 2014 Flawless football card set.
Three players’ cards had event-worn jerseys mislabeled as game-used in the product, a move that affected 168 cards total for Russell Wilson, Colin Kaepernick and Alshon Jeffery. The errors happened in Patches (/25), Patches Ruby (/15), Patches Gold (/10), Patches Emerald (/5) and 1/1 Patches Platinum cards for each player. The company said the autographed cards of those players are fine. The discrepancy was first noted by collectors on the BlowoutCards.com forum.
“The error in this case occurred in the labeling of those cards, not in producing them. We pride ourselves in being true to our consumers and in standing by every product we make. We absolutely will do that in this regard.”
Panini said it will exchange the cards for cards of greater or equal value. Those who have the cards can contact the company via its customer service department via email at hobby411@paniniamerica.net.
“We apologize to all of our collectors for this mistake — it hurts all of us — and we vow to do everything in our power to make sure it doesn’t happen again,” Warsop said.
Chris Olds is the editor of Beckett Baseball and Beckett Sports Card Monthly magazines. Have a comment, question or idea? Send an email to him at colds@beckett.com. Follow him on Twitter by clicking here.
There’s your future NFLPA exclusive licensee folks…committing fraud on the marketplace.
@Larry: I hear ya man!
At least panini is owning up for this mistake.
Has topps said anything about putting the Angels Mike Piazza (prospect) auto sticker on the Dodgers Mike Piazza card in Supreme?
Does anyone else get the irony of this. They’re supposed to be Flawless.
Are they sorry because it happened, or because they got caught…
.I am surprised this only speaks of current players. I’ve noticed several times now with their “SUPER DELUXE HIGH END” releases, as well as cards I have in my own collection from the past few years, of material cards for Hall of Fame or Retired Greats that contain swatches that look right off the rack.
they got caught, is why they are sorry, I think that if they put out less product in the season, they could do a better job. less or no redemption, better QC,
Anyone with at least average intelligence knows this was a mistake and nothing else. Every product ever produced has something wrong (damaged cards, missing hits, and misidentified cards). Understandably, in a $1199 box with 10 cards, the customer has the right to expect a nearly perfect product. Mr. Warsop has vowed to do everything in his power to make sure it doesn’t happen again. Having met and spoken with Mr. Warsop on several occasions, I have no doubt that Mr. Warsop will come through with his promise.
Panini America has apologized for their mistake and promises to replace these misidentified cards with other cards of greater or equal value. No one can rationally expect more. I have already heard customers say they will buy these misidentified cards on eBay to see what Panini will replace them with. Panini’s record for outstanding customer service, has made people willing to bet that Panini will do good for those who own these cards.
Having been a collector for 57 years and sports card retailer for nearly 30 years, I believe no other manufacturer has done more for its customers than Panini America. I have a degree in Engineering and I have worked many years as a management analyst. I enjoy analyzing product cost and worth. Based on 2014 Flawless Football completed sales on eBay, Flawless Football gives customers more for their money than any other product. Flawless may not quite be perfect, but it is the best football product to date.
Hi Larry and anyone who wants to exchange their 2014 Flawless Football misidentified cards,
Just received an email from Tracy Hackler of Panini’s “The Knight’s Lance.” Tracy says people who want to exchange these misidentified Flawless Football cards DO NOT NEED A RECEIPT.
In other cases, you can avoid exchange problems for damaged cards when you buy from Panini Authorized Retailers.
Larry: Perhaps you can try and get any issues you have addressed now if they came from other brands.