Beckett Grading Changes Turnaround Time Guarantee Policy

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A note from Jeromy Murray, Director of Beckett Grading Services:

As we close of 2016, many of the tenured staff members in the grading department recently sat down to talk about what we experienced in 2016—the good and the challenging. From there, were started to look ahead to what we can do in 2017 to improve our products and services.

We try to do this on a quarterly basis but this year was different. We simply didn’t have time to sit down and reflect on what was going on in the industry. This year was a monster like we have never seen before.  A perfect storm of things in the industry including great rookie classes, quality products, great teams playing for championships are just a few things that drove this market (good) crazy in 2016. And now 2017 is just around the corner.

As we talked, the team’s main focus continued to fall back on the quality of services and products we have as well as what we could give our customers. This includes services done in our Dallas offices and others we offer at the many shows and events we attend throughout the country and around the world. 

We don’t want that to falter. It’s the opposite. We want to improve on the great things we already offer. 

After much discussion, we decided to make a change to one of the things Beckett Grading has always been known for. Starting in 2017, we will continue to guarantee turnaround times on 2- and 5-day submissions. Those aren’t changing. However, we are eliminating the guaranteed turnaround times on 10-, 20- and 45-day service levels.

But that doesn’t mean there are big delays in getting your grading done. In fact, we’re hoping the change is barely noticeable. Let me explain the change, why we decided to make it and exactly what we will offer on the service you select.

Our main aim with this shift is to give your cards the time and care they deserve. We stand by our guarantee. But to make those guaranteed turnaround times, it meant some long days to get it done. When you look at cards for long periods of time or work in production, it’s draining. In this industry, that can increase the odds of something going wrong. That’s the last thing anybody wants, especially the Beckett Grading team.

We want to ensure your cards that are graded and encased are given the time and quality you expect and we demand of ourselves.

We know there are times you need your cards by a specific date or time. Maybe you’re at a show. Maybe they’re for a gift. Perhaps you simply don’t want to wait for your prized possessions. So what we’re doing is adding a five-day window to the 10-, 20- and 45-day levels of service.

This means our current 10-day guarantee becomes a 10-15 day guarantee service. The current 20-day guarantee becomes a 20-25-day service. The 45-day guarantee becomes a 45-50-day turnaround. In most instances, we don’t think this should make a huge difference for most situations. And just because we’re opening up a bit of a window doesn’t mean we won’t do our best to get you your cards back even faster.

Again, the 2- and 5-day service levels see no change.

With this new policy we feel that your cards will be given some extra time and more the final product better than ever.

I hope you understand why we have chosen to do this. It does nobody any good to hold onto your cards any longer than we need to. Our goal continues to be to get your orders in and out in the time frame you want and need.

If you do have any further questions, please do not hesitate to reach out to any of the Beckett Grading team.

We appreciate your support in 2016 and are excited to see what 2017 brings. We look forward to working with you soon. Until then, have a happy and safe holiday season!

Sincerely,

Jeromy Murray

11 Comments

  1. Travis Leflar
    Posted Friday December 16th, 2016 at 03:35 PM | Permalink

    Since no guarantees anymore, then that should mean a rate decrease…..

  2. jeff verrier
    Posted Friday December 16th, 2016 at 03:39 PM | Permalink

    So turnaround times are becoming “approximate” instead of “guaranteed”

    Not that anyone proof reads a Beckett news release but sits a simple change of wording.

    Just an “opinion”-
    Me

  3. Kerry
    Posted Friday December 16th, 2016 at 03:42 PM | Permalink

    Jeremy, I do not submit any cards for grading, but I can almost hear the stampede of negative comments coming your way. There are already many who are upset with Beckett services and products, including price increases, and many others have already left the site. You can paint a positive picture for this article, but nobody wants to wait longer for something paid in advance. You most likely know this without me saying a word.

  4. Ryan Cracknell
    Posted Friday December 16th, 2016 at 04:13 PM | Permalink

    The guarantees are still in place, they will just be extended slightly to allow for more time to be taken with cards.

  5. Ryan Cracknell
    Posted Friday December 16th, 2016 at 04:16 PM | Permalink

    There is still a guarantee that the cards will be graded by the extended date with the goal of them being done sooner (which is expected to be the case in most instances).

  6. Ryan Cracknell
    Posted Friday December 16th, 2016 at 04:18 PM | Permalink

    This new policy doesn’t kick in until 2017. Everything submitted before December 31 goes by the old guarantee policy.

  7. Matt
    Posted Saturday December 17th, 2016 at 12:28 PM | Permalink

    How can any try to spin this as a positive? Lowering the standard of service is a negative for your customers, there is no disputing that.

    Why isn’t Bgs hiring the appropriate amount of people to meet demand and ensure quality service? Maybe even expand the business while not giving their loyal customer base a big middle finger?

    Come on Bgs, you are going the wrong direction. Maybe an outside consultant with industry experience would provide you the insight needed.

    An unhappy customer

  8. Fernando
    Posted Sunday December 18th, 2016 at 12:24 AM | Permalink

    iv sent in cards 10 day service received by beckett Dec 6th no conformation from beckett should work on better communication

  9. Posted Sunday December 18th, 2016 at 08:41 AM | Permalink

    I have long withstood the grading push, but I dove in with a few orders this year. Overall I am pleased with what I got (turnaround time and otherwise). However two quick thoughts from someone not new to the hobby (nearly 40-year collector) but relatively new to grading:

    1-Can you do something to make it easier to report damage claims. In my two orders this year, I received several cases with chips/cracks in them. I understand that is a shipping service problem more than anything, but putting 10-12 cases tight in a small cardboard box with no padding is just asking for trouble. Imagine if amazon prime or someone on ebay did that!!! Is it too much to ask for a little padding and a little bit bigger box for the $100s-$1000s of dollars worth of cards to be protected better?? Your service looks bad when your cases are chipped!!

    2-Currently there is a huge price gap between 10-day and 5-day (nearly double the price for 5 day). In my situation, I do not need the cards that fast to pay twice as much. Since the ten day will now be a 10-15 (BUSINESS) day turnaround, how about reducing the 10-day price a few more bucks per card??

  10. Gary
    Posted Monday December 19th, 2016 at 10:39 AM | Permalink

    Let me see if I have this correct. The new levels are now: 2 day guaranteed, 5 day guaranteed, 15 day guaranteed, 25 day no guarantee, and 45 day no guarantee.

    So better service for us is Longer wait times, less guarantees, for the same amount of money.

    I just feel like if your team is overworked and cant meet the deadlines you should just hire more employees. Easier said then done probably, but no need to mask this as better service when its the opposite.

  11. Josh
    Posted Saturday March 18th, 2017 at 10:05 AM | Permalink

    I normally use a 10 day service which is $15 per card … so now it’s a 15 day service for the same price…. currently your grading competition has the same price with a 10 day guarantee so it only makes them look more appealing . I can no longer rely on the turn around time & the online deadline date is not valid either . These are some very bad changes that will push customers away .

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