Topps alters missing card policy, procedures

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Topps has announced a simplified plan for getting missing “hit” cards — autographs or Relics guaranteed in its hobby boxes — the company announced on Wednesday.

Rather than having to mail box panels, wrappers and proof of purchase materials back to the company, it will handle that information electronically.

Here’s the process:

“Customers can email support@topps.com and include their name and address, along with digital pictures in PDF format.  The image must include the UPC symbol from the box with either an ‘X’ or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase.  Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).”

3 Comments

  1. Mark Duell
    Posted Thursday September 30th, 2010 at 09:06 AM | Permalink

    How am I supposed to get a receipt if I buy a box at a card show?

  2. Brian D
    Posted Friday October 1st, 2010 at 11:01 PM | Permalink

    Yea they will send you 4 no names when the short you 4 in your Bowman Jumbo box. I order I received back.
    Dan McCutchen
    David Lough
    Henry Rodriquez
    Dustin Richardson.

    Thanks TOPPS.. just wanted I always wanted.. after spending $1500 on your product

  3. Gary Morgan
    Posted Tuesday March 6th, 2012 at 11:03 AM | Permalink

    My grandson and i bought abox of 2011tops chrome with 2 on card autographs but only recived 1 autograph and 6 check list what should i do thank-you for looking i nto this matter gary morgan buckeye az PSthe number inside of box is 2371CM1 bar code is 4111611865 1-865-50-01-1

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  1. By Topps alters missing card policy, procedures on Thursday September 30th, 2010 at 07:00 AM

    […] Topps has announced a simplified plan for getting missing “hit” cards — autographs or Relics guaranteed in its hobby boxes — the company announced on Wednesday. The Beckett Blog […]

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