By Susan Lulgjuraj | Beckett Sports Card Monthly Editor
Topps‘ customer service department has officially responded to the recent changes in the replacement redemption process. Here is a statement from Topps:
“We would like to address Topps’ recent communication to its customers regarding substituting redemption cards.
Due to extenuating circumstances, requests for substitution cards will take longer than usual. After placing a request, customers can expect to receive their replacement card(s) in approximately 6-8 weeks.
We sincerely apologize for this inconvenience to our valued customers, and are confident that Topps will soon return to its usual mode of operations.
Topps Company Customer Service Team”