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 (Toll Free)

Panini turns 2011 National Treasures error into a redemption (kind of)

By Andrew Tolentino | Football Editor

Making an altruistic move this morning, Panini America just gave collectors good reason to dig up inserts from last year’s National Treasures Football product.

Company officials announced that the 97 cards from the 2011 National Treasures Pro Football Letterman insert set which mistakenly read, “Authentic Autograph” can now be exchanged for a random NFL signature.

According to Panini’s blog, “the cards were not intended to be autographed and contain no authentication copy on the back …” Vice President of Marketing Jason Howarth apologized as Panini turned the mistake into a positive. “We go to great lengths to ensure that errors don’t occur, and we regret that this one did … But in an effort to make this situation right, we will give a randomly selected NFL autograph to our collectors who pull these cards and contact Panini America Customer Service.”

Collectors holding (or currently clicking away to hunt down) one of the following error cards can start the exchange process by contacting hobby@paniniamerica.net with the phrase, “Pro Bowl Letterman” in the subject line.

Card # Player Team Print Run
1 Darrelle Revis New York Jets 5
2 Drew Brees New Orleans Saints 5
3 Michael Vick Philadelphia Eagles 4
4 Tony Gonzalez Atlanta Falcons 8
5 Larry Fitzgerald Arizona Cardinals 10
6 Terrell Suggs Baltimore Ravens 5
7 Dwayne Bowe Kansas City Chiefs 4
8 London Fletcher Washington Redskins 8
9 Jamaal Charles Kansas City Chiefs 7
10 Jerod Mayo New England Patriots 4
11 Reggie Wayne Indianapolis Colts 5
12 Zach Miller Oakland Raiders 6
13 Arian Foster Houston Texans 6
14 Devin McCourty New England Patriots 8
15 Ray Lewis Baltimore Ravens 5
16 Steven Jackson St. Louis Rams 7

3 Comments

John

Good luck getting them. I have been waiting for a redemption for over a year from Panini. I quit asking about it, because they quit replying to me about it. I do not recommend Panini, period.

Posted April 16, 2012 at 3:43 pm | Permalink
Brandon

Are you kidding? Panini is phenomenal to deal with in terms or redemption replacement. I had been waiting on a redemption for over a year, and lost interest in waiting it out. I contacted them through their Twitter feed: @PaniniCSM and they directed to me to email them at hobby@paniniamerica.net. Within a couple hours, they had responded to me, and before the day was out, they had gone out of their way to satisfy me in terms of a suitable replacement.
I contacted them on Friday about the replacement, and when I got home from work today, the replacement was in the mail.

Posted April 16, 2012 at 5:32 pm | Permalink
Chase

Really Brandon?
You had been waiting on a redemption for OVER A YEAR….and they finally send something and you consider that good customer service?

The only way I will ever buy a box of Panini products is if I can go into a store…get the product up front,and pay with an IOU.
I mean thats what they do to people that buy their products.
“give us your hard earned money now….and maybe we will send you something in a year or two”
That is not good customer service.

Posted May 29, 2012 at 4:10 pm | Permalink

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