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Message to Beckett users

Late Wednesday afternoon, Beckett.com experienced a major server failure at our old server facility. We have pooled all available resources to work on this issue, and hope to update you on our progress real soon.

Our new site is scheduled to launch on Monday, Jan.31, and we are working to have the old site restored as soon as possible. We thank you for your understanding as we work through this issue.

4 Comments

Kevin

LOL, shades to come for the new beckett.com? Just in time with the whole Bradford mirror black thing going on..are beckett and Panini just going to wait it out until we forget about it? LOL

From mod: The new site will be running on new hardware.

Posted January 27, 2011 at 12:49 pm | Permalink
Christopher Chapman

I hope that those of us paying money for the price guides are going to get some free time for at least the length of this failure. The old site has been more buggy than normal lately, but this is rediculous. I understand that things happen, but the whole reason for the new site was that the old one was so bad. Some of us still needed to use it because there are no real players out there to compete with the services that Beckett offer…at least not yet. I guess I’m just ranting because it came at the worst possible time for me and that’s certainly not Beckett’s fault. More than anything, I just want to know if us subscribers are going to see any extension onto our subscriptions because we are not able to use it. I’m still deciding on whether or not to extend my subscription beyond this month and some good customer service good go a long ways in my final decision. Sorry for the length of this. I hope it all gets resolved soon.

From mod: See the end of this: https://blogbeckett.wordpress.com/2011/01/05/beckett-president-unveils-upcoming-website-changes/

Posted January 27, 2011 at 3:27 pm | Permalink
Lauren

I see nothing in the “we’ll have a big thank you” blog entry that gives me reason to think all of this frustration will be worth it. Perhaps if Beckett offered a year’s free OPG subscription . . . that might go a long way toward improving customer satisfaction, at least for me. I am a long-time subscriber and I have nothing good to say about the experience . . . except that the data is great, when it works. The chronic unavailability of the site, however, has impacted both my collecting and auction/trading efforts to the point that I am on the verge of giving up the hobby. Something that is supposed to be a tool, one which I am paying good money for, to help collectors has become nothing but a magnificent nuisance. There is “no joy in Mudville” these days. Like many others, I wait anxiously for the new site . . . at which time I will decide whether to continue.

Posted January 28, 2011 at 12:17 pm | Permalink

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