Topps alters missing card policy, procedures

Topps has announced a simplified plan for getting missing “hit” cards — autographs or Relics guaranteed in its hobby boxes — the company announced on Wednesday.

Rather than having to mail box panels, wrappers and proof of purchase materials back to the company, it will handle that information electronically.

Here’s the process:

“Customers can email support@topps.com and include their name and address, along with digital pictures in PDF format.  The image must include the UPC symbol from the box with either an ‘X’ or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase.  Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).”