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Topps alters missing card policy, procedures

Topps has announced a simplified plan for getting missing “hit” cards — autographs or Relics guaranteed in its hobby boxes — the company announced on Wednesday.

Rather than having to mail box panels, wrappers and proof of purchase materials back to the company, it will handle that information electronically.

Here’s the process:

“Customers can email support@topps.com and include their name and address, along with digital pictures in PDF format.  The image must include the UPC symbol from the box with either an ‘X’ or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase.  Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).”

3 Comments

Mark Duell

How am I supposed to get a receipt if I buy a box at a card show?

Posted September 30, 2010 at 9:06 am | Permalink
Brian D

Yea they will send you 4 no names when the short you 4 in your Bowman Jumbo box. I order I received back.
Dan McCutchen
David Lough
Henry Rodriquez
Dustin Richardson.

Thanks TOPPS.. just wanted I always wanted.. after spending $1500 on your product

Posted October 1, 2010 at 11:01 pm | Permalink
Gary Morgan

My grandson and i bought abox of 2011tops chrome with 2 on card autographs but only recived 1 autograph and 6 check list what should i do thank-you for looking i nto this matter gary morgan buckeye az PSthe number inside of box is 2371CM1 bar code is 4111611865 1-865-50-01-1

Posted March 6, 2012 at 11:03 am | Permalink

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  1. By Topps alters missing card policy, procedures on September 30, 2010 at 7:00 am

    [...] Topps has announced a simplified plan for getting missing “hit” cards — autographs or Relics guaranteed in its hobby boxes — the company announced on Wednesday. The Beckett Blog [...]

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