(11-11-2014 06:22 PM)richbatt Wrote: Hi. Now I want to sharing bad experience about panini redemption and support.
1 years ago, I bought a redemption card for "12-13 panini preferred panini's choice gold paul george" on ebay. Normally gold version is limited /10. But panini revealed paul george gold version card is limited /1 on their check list. And I confirmed this card's limited count through panini support service. they said, "The paul george that you redeemed is infact a 1/1. It is also in our system as a 1/1 so yours will be the only one. If you have any other questions just let us know.". This card limited count can be checked on beckett check list.
But recently I find out revised check list on panini website. This card limited count changed to 10. So I asked about this happen to panini support service. Panini said, "We were also under the assumption because of the mislabeling on the checklist that this was also a 1/1 however this is actually /10 which is still a limited quality. If you would like a replacement for the George out of 10 we will replace it at that value but we will not replace it as a 1/1. Thank you.".
HaHa. I know that count 10 is still a limited quality. But /10 is not same 1/1. 1/1 has higher value than /10. Panini don't mind customer's loss that caused their mistake.
I requested replacement for same value card for paul george's 1/1 card. But they said "We will be replacing this at the value of the actual card (/10). If that isn't acceptable then we would suggest waiting on the actual card. Thank you.".
Beware panini redemption card. Don't believe panini's check list and support service. If you can help me, please let me know what I can do. Thanks.
(11-14-2014 09:35 PM)TBarn291 Wrote: Lol, this sounds kind of silly to me. Why would they make a gold 1/1 and a black 1/1. Were you under the impression it was a 1/1 before you bought it? Sounds like a misprint on their checklist. Paninis redemption program is slow (to put it mildly) but this doesn't sound like anything I'd fault them over, maybe for hiring a customer service rep that is not familiar with the products and probably just looked at the same checklist you did. What would you expect Panini to do? Value it as a 1/1 even though it is not? Panini has a lot of problems but you're still dealing with the lesser of multiple evils.