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(12-04-2012 09:31 AM)ja1091 Wrote: Recently, I've been selling most of my cards so I can pick up new PC cards. I went on ebay and saw that a case was opened against me. It said the buyer has not received their item. This has never happened to me before. I always package my cards in a bubble mailer and print the shipping label with tracking. When I saw this case opened, I went to look at the tracking and it shows nothing on ebay. I put the same number into usps.com and it says electronic shipping info received November 28, 2012. So I'm guessing this means I printed the label but they never actually received the package to ship out? So it seems that the buyer is in the right. But I know that I sent it out as I did with my other packages that day. I've been looking for the package and the card but can't find it so I'm pretty sure I sent it out. Is it possible that the package was received and never entered into the system and he actually received it? I only have 108 feedback so maybe he is trying to pull a quick one on me? I guess that I am going to have to refund him because I always hear the buyer is fully protected and since the tracking info shows that it never shipped, it looks like I will be refunding him the $15. Is it even worth trying to resolve the case without refunding him or do I have no chance and should just refund him?
(12-04-2012 09:35 PM)ja1091 Wrote: He replied to my message saying that he wants his full refund now. My message that I sent to him was very nice and I told him to wait a few days before we have to resolve this and he responds with this?! Seems kind of rude to me. I sent him another message saying basically the same thing, to wait a little longer before we settle the case.
(12-05-2012 11:34 AM)kstjst Wrote: Although it doesn't have much information contained in it, you should still add the tracking number on ebay. Paypal/USPS sometimes glitches and it won't post the number on ebay. If you notice that, put in the tracking number manually as soon as possible. That way ebay has a record of everything. As it stands right now, the buyer is probably dinging you, and ebay will only support him/her based on that.