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BGS Lost My Order
10-17-2012, 08:34 PM
Post: #1
BGS Lost My Order
So I sent in 56 cards to be graded by BGS at the 20 day service level. I checked the USPS delivery/signature confirmation and it shows that they received my order on October 19, 2012. Today is the 21st business day. I did not get an order received email. My credit card has not been charged. I checked my Beckett online account and it does not show up under my grading orders? I called the customer service rep and she said the accounting department is looking for my order and they cant seem to find it. How is this possible? I have sent in several grading orders and somtimes you get updates and somtimes you don't. I am completely freaking out over the thousands of dollars of cards that are missing. Order should be checked in to BGS system as soon as they arrive and order received emails should be sent out immediately. I have called the BGS manager Jeremy and left a message and heard nothing in return. I emailed Joe Clemons at BGS and have not heard anything back. Anyone have any suggestions? BGS is no closed for the day which means tomorrow is the 22 business and counting. Please Help!!!
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10-18-2012, 06:24 AM
Post: #2
RE: BGS Lost My Order
Did you confirm the signature conf is actually a BGS employee?

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10-18-2012, 08:39 AM
Post: #3
RE: BGS Lost My Order
No I am working on confirming that today. So far the customer service at BGS has been terrible. I will post an update when I find out what is going on.
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10-18-2012, 04:34 PM
Post: #4
RE: BGS Lost My Order
Update. So they have confirmed that a BGS employee did sign for it but they still have not located my order. Said they think it got put in with the 45 day orders on accident. They said that they have over a thousand packages to go through in the 45 day pile and will let me know somthing by early next week.
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11-07-2012, 03:49 PM
Post: #5
RE: BGS Lost My Order
Any update?
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11-07-2012, 06:59 PM
Post: #6
RE: BGS Lost My Order
Yes so they did find my order in the 45 day section. They ended up missing the 20 day deadline by about a week. They still charged me for this order but credited my account the same amount so it will be free the next time I send cards in.
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11-08-2012, 07:56 AM
Post: #7
RE: BGS Lost My Order
(11-07-2012 06:59 PM)sf49ers68 Wrote:  Yes so they did find my order in the 45 day section. They ended up missing the 20 day deadline by about a week. They still charged me for this order but credited my account the same amount so it will be free the next time I send cards in.

That's great news!! I'm glad that it worked out for you!!

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