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(07-10-2012 08:43 PM)creativemunky Wrote: Lord knows Ive have this argument with "IT guy" before.
His response is the generic "Im not the only IT person and we are all working on issues here" response.
My main thing is that this is something that generates revenue for your company. Take care of it in a timely manner before people start taking their biz elsewhere.
Problem is, they dont seem to see it that way and just drag their heels in anything relating to the grading services.
Just like the confirmation email that EVERYONE complains about not getting. You would think they could fix that. My only assumption is that they are running things so thin there that even with the god knows how much revenue there being pulled in by the grading services, that the low amount of employees they have cant do everything.
Im starting to think, maybe if we stop submitting all together until these changes are made, maybe we will see some action.
(07-10-2012 11:29 PM)cowboyfaninar Wrote: I have. I talked to someone on the phone on Friday 7/6 and was basically told it will be up when it's up. I LOVE BGS service but this is the kind of thing that drives me to PSA. I know my 50 cards this month and the $500 or so in revenue for Beckett isn't much in the grand scheme but where has "customer service" gone in today's society.
(07-11-2012 02:18 AM)nolan5000 Wrote: I emailed someone that I think can help. We'll see.
(07-11-2012 04:14 AM)cowboyfaninar Wrote: Thanks Nolan, BTW I love your ID