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(06-02-2012 02:49 AM)os1116 Wrote: Upper Deck has been bad to me too. I was in a Baseball group break a few years ago, had the Toronto Blue Jays for a case of 08 Exquisite Rookies Collection and pulled a redemption for a 1 of 1 Adam Lind and Reed Johnson dual auto. Not a great card but a 1 of 1 nonetheless. So I redeem it and it comes in fine. It actually took me about a week to realize it but they messed up on making the card. They put 2 Adam Lind autos on it. I called them and told them the error. They wanted proof of purchase, I got the guy who did the group break to send me the invoice he received for the case. Sent it to them and then they did nothing. Even sent them a link to the video but they said nothing they could do and sent the card back to me. Now I just keep it as an Upper Deck screw up card.
(06-02-2012 03:12 AM)jaykayzee Wrote: The whole issue with the reciept thing is because Upper Deck now states that unless you can prove you bought thier product from an "UPPER DECK AUTHORIZED DEALER", they will not back any aspect of thier product. It's a combination of trying to squeeze out anyone who doesn't play well with them, by not assisting those establishment's customers with "service", and trying to police all the "my box didn't deliver the right hits" issues they are getting by being able to trace QA issues back to specific stores/distributors.
I have my own problem with UD right now. A while back, I bought some older blasters from a clearance sale. One of the blasters had a redemption card inside. I knew it was old, but it didn't actually have an expiration date on it, so I typed the code in. Upper Deck froze my account with them, claiming that I was typing in a fraudulent code, and gave me directions to contact them online. I've not ever recieved any response, and have a stack of redemptions I can't redeem on thier site!!
(06-02-2012 04:44 AM)slotman11 Wrote: I loved collecting Upper Deck cards as a kid... Times have sure changed for the worst... I have some UD cards in my PC, but I definately hate hearing how crappy they have become... It can't be much longer you would think...
(06-02-2012 04:45 AM)quobbinnobbin Wrote: I called customer service about a specific card from an autograph set I am doing about a month ago. The lady I spoke to on the phone was very polite and helpful. She took down all the information I offered, asked additional questions on her own, etc so I was very happy with her. She then said the person that could help me was out of the office and she would give all this information to him/her. She said that this "person" would have to get back with me because she herself didn't have the knowledge to answer my question. I said ok, and verified again that I would hear back from this "person" that was out of the office. She confirmed that yes, I would hear back from him/her. That was a month ago and I have not heard back from them. I had also sent an email about a week before my phone call and didn't get a reply, which is what prompted me to call them in the first place.
(06-02-2012 06:42 AM)pbean Wrote: they're nothing but trash IMHO, and I refuse to buy any of their products anymore