[Optimus_Prime]

So, Why does beckett continue to waste so much effort in redoing the looks of their site when they need to be fixing the major issues they are CHARGING people for like fixing my ORG, fixing the trade feature? Anyway. So here is my question.

Is there anyway to change the font size of this new look because my eyes are old and i cannot see it without squinting or pulling my laptop close.

I'm sure they are well aware of all the other errors that are messed up (like when you click on FORUMS, i can only see half the list) and they are working super hard on this holiday weekend to fix it. You know, One would think by now they would have learned to stop messing with what works. Why am i so bitter? *sigh* I'm sorry. I just feel like i'm becketts abused spouse. I know i should leave, but they keep hitting me and i keep coming back.

[sdinallo]

Could not agree more. Beckett seems to believe that "form over function" axiom. But I'm sure we will get a defense of Beckett from jacobystealshome, saying how much more user friendly and efficient the code is behind the new themes and menus. Geez.
On the upside, they did fix the issue that we can now see the last logon time without having to highlight it. I guess thats progress.....right?

[jacobystealshome]

1. depending on which browser you are using, there are methods within your browser to increase font size. if you tell me which one you have, i can direct you to the easiest way to do it. a

2. "like when you click on FORUMS, i can only see half the list" not exactly sure what you mean by that. do you mean you have to scroll? or it just isnt showing up. however, after a change like this, refresh/close browser/clear cookies is always a good idea (im using firefox 11 and just had to refresh). in fact, everyone, no matter what browser you use, should schedule your browser to clear history and cookies once every week or two just in general

3. they can work on gui and other things at the same time. it isnt 1 guy working on it. from what i understand, these small tweeks are being done in their spare time. and while you might not like the new changes, im friggin ecstatic...really makes it easier for me (though in the opg, when you hover over something, the text goes white and you cant read it. not huge, but it is an usability issue)

4. comparing yourself to an abused wife is in poor taste, and not even close to equivalent. you should know better

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(05-26-2012 11:47 AM)sdinallo Wrote:  Could not agree more. Beckett seems to believe that "form over function" axiom. But I'm sure we will get a defense of Beckett from jacobystealshome, saying how much more user friendly and efficient the code is behind the new themes and menus. Geez.
On the upside, they did fix the issue that we can now see the last logon time without having to highlight it. I guess thats progress.....right?

i like the compact style, for sure, and it will make it easier for folks with laptops (less scrolling). as noted above, they need to fix the white test hover in the opg. also, im not a fan of the menu hover stuff...i think it just gets in the way. they did fix one thing im very happy about - when you are in the forums, when you go to make a search, the text in the search bar disappears when you put your mouse in there. before, you had to select the text and delete it first...that was a real PITA

so, a bit of a mixed bag, but for the most part, the compact design is a huge plus.

im sorry if i dont just reflexively take a crap on beckett and their staff any time there is a change. i have no problem criticizing them (and have done so often), but im not going to do it by whining and complaining. or by making huge leaps of logic or by making huge assumptions about what they are not doing.

there is a way to note bugs. there is a way to note problems. being reactionary isnt the way to do it - that doesnt fix a damn thing


(sidenote: the individual card pages are screwed up pretty badly...can anyone verify that?)

[floydtown]

This has been covered before by Admin but The guy that makes changes to the site appearance is totally separate from the developers and has nothing to do with the issues you speak of. He does not have the ability to work on the functionality of trade and organize-only the developers can do that. If you think the developers are all sitting around the coffee pot doing nothing I can tell you thats not the case. The only issue I know of you having is the getting past page 50 issue which affects all users not just you. All you have to do is type in 51 and hit enter to go to the next page but pretty sure you know that.

I keep my zoom on 125% because Im old too. Jacoby offered to help you with the font size

[sdinallo]

FT - You work hard to give us some decent information. But I think that you miss some of the salient points. It is not the fact that it has been covered, or there are developers working hard, or design elements are different than code.
It is the perception here that counts. Take the example of the # of pages in the Org. I agree that there have been multiple posts in the ability to type 51 in the box. And it even works. However, this has been true since the site was re-launched. Also, please take a look at the Help Forum post titled "CURRENT KNOWN ISSUES ON SITE REDESIGN 1/7/12". It is not mentioned in there, and that post has not been updated since the begnning of the year.
I understand that there are work-arounds to many issues. But again, end-user perception is the key. If you had to reach underneath the dashboard to connect wires to run your windshield wipers when it was raining, would you be satisfied with this? Technically it works, but at what point are you dissatisfied with the status quo?
As for other issues that exist, here are some that exist, but have not been addressed or listed:
#1) Inside Trade Transaction: Clicking on a filter initially just drops the entire frame down and does not filter. Clicking on it a second time executes the filter.
#2) Inside a Trade Transaction: After reviewing anothers members cards and selecting them, return to make trade side-by-side screen. Clicking add items for myself, will sometimes bring up my org, sometimes the other person's org, and sometimes my Org which then switches back to displaying the other person's cards.
#3) Inside a Trade Trasnaction: Use a filter to produce a list of cards with say 10 pages. Navigate to page 10. Then re-excute another filter that produces results of less than 10 pages. The screen stays on page 10 and does not display any cards. When a new filter is executed, the page view should be reset to 1, or alternatively, to the last page of the result set.
As customers (some paying, others not), we just want to be treated like a value-added member of the BBC community. If Beckett is running this as a part of their business, they need to treat it that way. Not havng a regular communication channel that is maintained and updated regularly by people responsible and accountable for the business is an absolute sin - and even worse - they rely upon the mods (unpaid, as far as I know) to deal with the community.
The mods (with the exception of jsh - who is a total homer and whose picture validates what everyone who he has ever posted to's opinion) do a great job, but they should not have that job - Beckett should be treating this properly.

[floydtown]

I understand, I suggest:

Up in the suggestion forums, the developers monitor those and have stickies- you would be better off voicing your suggestions to them there, by using the feedback tab to email and also down at the bottom click forum team and you can PM all of them from there too.

[jacobystealshome]

(05-26-2012 10:53 PM)sdinallo Wrote:  The mods (with the exception of jsh - who is a total homer and whose picture validates what everyone who he has ever posted to's opinion) do a great job, but they should not have that job - Beckett should be treating this properly.

1. not a mod.
2. not a homer, just a realist who knows how to report bugs/usability without being a whiny asshat
3. glad to see you think that users should be helping each other out. which is why you have helped out so many folks here in the forums. oh, wait...yea. that aint you

*opens can of red bull*

sorry if i dont hold your hand and try to play nice all the time. im not here to coddle folks. just because i dont pick up a pitchfork everytime there is an issue, doesnt mean i dont see issues. but ignore facts (and hell, my responses in this very forum) and just spout off

[Optimus_Prime]

(05-26-2012 11:53 AM)jacobystealshome Wrote:  1. depending on which browser you are using, there are methods within your browser to increase font size. if you tell me which one you have, i can direct you to the easiest way to do it. a

2. "like when you click on FORUMS, i can only see half the list" not exactly sure what you mean by that. do you mean you have to scroll? or it just isnt showing up. however, after a change like this, refresh/close browser/clear cookies is always a good idea (im using firefox 11 and just had to refresh). in fact, everyone, no matter what browser you use, should schedule your browser to clear history and cookies once every week or two just in general

3. they can work on gui and other things at the same time. it isnt 1 guy working on it. from what i understand, these small tweeks are being done in their spare time. and while you might not like the new changes, im friggin ecstatic...really makes it easier for me (though in the opg, when you hover over something, the text goes white and you cant read it. not huge, but it is an usability issue)

4. comparing yourself to an abused wife is in poor taste, and not even close to equivalent. you should know better

---

i like the compact style, for sure, and it will make it easier for folks with laptops (less scrolling). as noted above, they need to fix the white test hover in the opg. also, im not a fan of the menu hover stuff...i think it just gets in the way. they did fix one thing im very happy about - when you are in the forums, when you go to make a search, the text in the search bar disappears when you put your mouse in there. before, you had to select the text and delete it first...that was a real PITA

so, a bit of a mixed bag, but for the most part, the compact design is a huge plus.

im sorry if i dont just reflexively take a crap on beckett and their staff any time there is a change. i have no problem criticizing them (and have done so often), but im not going to do it by whining and complaining. or by making huge leaps of logic or by making huge assumptions about what they are not doing.

there is a way to note bugs. there is a way to note problems. being reactionary isnt the way to do it - that doesnt fix a damn thing


(sidenote: the individual card pages are screwed up pretty badly...can anyone verify that?)

1) I'm using fire fox. When i edit the font size for beckett, does it adjust for all of my pages than or just beckett page?

2) Along the tabs on the top, When i scroll over FORUMS, the list of different forums comes up. However, I only see to Hockey and than nothing else. There is no box break or trade for hockey. It just cuts it off.

3) I just get frustrated that these tweeks are reduced to being done in spare time. If it was I who was trying to finish up the update that occurred over a year ago, I wouldn't have any spare time. I wouldn't worry about small tweeks. I'd divert all my attention, regardless of who it is, to problems that need to be addressed.

4) I can compare myself to an abused wife. Poor taste? Getting ignored by customer service, getting treated like crap, Not having my answers addressed, broken promises....Sounds like an abused wife to me. Not everything has to be physical. The mental tole alone can be considered abusive.

What else can i do but whine and complain? customer service DOES NOT RESPOND. When you call them, the DON'T CARE. What else do you want me to do? Sit here and take it? I'm making assumptions because that's all i have to go by. I see things like them caring about their image, but yet other issues not getting addressed. Nobody bothers to notify us about anything. Sure you can search the help forums but what do i get for a response in answer? Heres the way to go around that bug. Great. I'm glad i can go around it, but other people I trade with don't. So you could ask the question 'why did you pay for this? if you dont like it, don't pay' good answer. However, I had no idea the error was a problem until i stumbled upon it myself. When i addressed it with customer service, they knew the problem existed. The SINGLE reason i paid was hindered due to this error. So as you can see, I wasted money on something that the company doesn't care about.

I get these people are working hard, I get that if they didn't i wouldn't even have anything. I am greatful for the site they put up to allow me to do trades. A little customer service goes a long way. I put up with the errors and the problems for a very long time. I don't ask for them to fix it over night, I just ask them to make what should be right, right. Do the right thing. But What do i get in response? Ignored, lied to, given the run around. So you can see why I am so frustrated right now.

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"there is a way to note bugs. there is a way to note problems. being reactionary isnt the way to do it - that doesnt fix a damn thing"



Yeah, Right, Just like the updated the forums. Last known fix 1/7/12. They really care about keeping people updated. AND. i have been emailing/calling customer service for over 30 days now trying to get this issued resolved, and as you can see, NOBODY CARES. That's why i'm so angry. I dont care that there are problems/bugs/issues. I care at the way they are handling it. So how do you suppose i get results than? Email them some more? Call them some more?