(05-10-2012 07:39 AM)dmasci Wrote: I've never been to Beckett's physical location in Dallas but I have this mental image of a very small operation run on a shoestring budget. I say this because of the issues mentioned above, with all of the business done online today and with a company like Beckett that relies on the internet for their business it seems strange that customer service and IT are such issues.
I have been buying Beckett magazines and now the online price guide for years. I have also sent in many packages of cards for grading and for some reason I will continue to do so....hey maybe that is why they are not overly concerned with these issues...because people like me continue using their services even though it doesn't appear that customer service for the collector is too important.
(05-10-2012 09:35 AM)nolan5000 Wrote: I've been to Beckett HQ's lots of times. It's very nice and very impressive. It even has a theater for seminars.
(05-14-2012 12:52 PM)coimbre 21 Wrote: Quite unnoticed, Beckett underwent an ownership change recently and the worthless ex-President Brian Gulledge has been booted out. I'm hoping this will change the way they've operated in the past, including the tactless phone solicitations.
Similar grading deal calls I've received in the past came from an outsourced call center in the Phillipines and some gal following a script. She had all the credibility of every annoying telemarketer I've ever encountered.
I've also received email solicitations from a Beckett salesman whose name escapes me, but he was based in NY, more credible about the hobby, and much better to deal with, since I was able to negotiate a cost and turnaround time with him.
I have the benefit of being in Dallas and the ability to personally drop off and pick up cards at the Beckett offices. I've gotten to know the grading team fairly well and all are extremely capable and knowledgeable. Unfortunately the past parent company and President came in without knowledge of the hobby and their misguided direction really hurt the company and its customers.