[pittusmc]

In my account tools it states my "monthly subsription" ends on 3/18/2011, but i cannot see the value of my cards. It says "buy pricing". where does it let me know if i was charged or should i just call my credit card company to see if i was charged? Will the old price apply? Thanks

[wtsjr]

(02-17-2011 03:31 PM)pittusmc Wrote:  In my account tools it states my "monthly subsription" ends on 3/18/2011, but i cannot see the value of my cards. It says "buy pricing". where does it let me know if i was charged or should i just call my credit card company to see if i was charged? Will the old price apply? Thanks

I just logged in to your account and checked your Organize and I see pricing now. Can you please check again for me?

Also, looks like you are good to go with a Total Access subscription that expires on March 18.

Thanks,
Bill S.

[wtsjr]

(02-16-2011 04:23 PM)koolkellygirl Wrote:  I cannot afford to be charged twice for my OPG! I am very disappointed and hope this gets taken care of soon!

[wtsjr]

(02-17-2011 05:04 AM)goober Wrote:  Had my Football OPG on Automatic renewal and just got chraged $9.00.. HELP!!

I just checked your account and verified your $3.00 refund was processed yesterday afternoon, though your bank may take a few days to post to your account. Any dupe charge that may have occurred was also refunded.

Thanks for your patience as we work through these issues.

Bill S.

[wtsjr]

(02-17-2011 07:04 AM)bluesabre Wrote:  I was charged 24.00 on Jan 18th (my normal Total Access auto-renew charge).
This month I have been charged twice at 31.00 each, then given one credit of 31.00.
One of two things are acceptable to me here:
1.) Credit my account the difference of 7.00 for the renewal.
2.) Leave the 31.00 as is this ONE TIME and resume the 24.00 rate in March and throughout 2011 as promised.
My pricing has returned to all areas (good!)
Basic functions of my organize are still FUBAR (not good!)

I just checked your account and verified your $7.00 refunds was processed yesterday afternoon, though your bank may take a few days to post to your account.

Thanks for your patience as we work through these issues.

Thanks,

Bill S.

[wtsjr]

(02-17-2011 11:38 AM)baseballmason Wrote:  Okay...so now I can check pricing but I am being charged nine bucks even though I had auto renew checked. What's up?

I just checked your account and verified your refunds were processed yesterday afternoon, though your bank may take a few days to post them to your account. You received a $3.00 refund to make the total charge $6.00.

Thanks for your patience as we work through these issues.

Thanks,
Bill S.

[pittusmc]

(02-17-2011 03:45 PM)wtsjr Wrote:  I just logged in to your account and checked your Organize and I see pricing now. Can you please check again for me?

Also, looks like you are good to go with a Total Access subscription that expires on March 18.

Thanks,
Bill S.

Bill, yes I see my pricing now. TY!...will my pricing be at the old price? If you know. again, TY

[wtsjr]

(02-17-2011 04:00 PM)pittusmc Wrote:  Bill, yes I see my pricing now. TY!...will my pricing be at the old price? If you know. again, TY

All current OPG subscribers who have auto-renew turned on will remain at the old rates

I will be sending out an update e-mail to all Beckett customers in the next day or so to clarify this as well as offer an update on what we are working on.

Thanks for your patience.

~Bill S.

[jn15]

$9 were billed to my account and there is still a $9 charge pending. Just curious as to where are my refunds? Thanks

[xstreaminsanity]

(02-17-2011 05:44 PM)jn15 Wrote:  $9 were billed to my account and there is still a $9 charge pending. Just curious as to where are my refunds? Thanks

Unfortunately, since there's 11 pages now and I know nobody's going to read the previous pages, I'm going to have to repeat this many times, huh? lol. Might need to save it in notepad.

(not verbatim from earlier)......Debits can be same day, refunds can take 3 or more business days.