(10-17-2012 08:41 PM)sf49ers68 Wrote: Dont feel too bad I am in the same boat. I sent out 56 cards to be graded at 20 day service level. Today is the 21st business day and I have not received and emails and my credit card has not been charged. Signature confirmation shows that it was delivered. I called BGS and they have no record of receiving my order. So now I have around $1500 in cards that are missing. It is complete bullshit that they do not send out order received emails as soon as order arrives. I have sent in orders in the past and somtimes they give you updates and somtimes they dont. If they always sent order received emails I would have known it was missing a month ago. I have placed several calls to BGS and left numerous voicemails and emails. Customer service rep said they looking for it. Anyone have any suggestions?