[alifaxwa2]

(03-30-2011 08:56 PM)xstreaminsanity Wrote:  Honestly, I don't really know what to say about customer service because I haven't really ever dealt with them. The only thing I could possibly think of is because how many emails they get it may be like my email inbox with my support emails. I get so many in a day that there are time I literally can't keep up with them. For me to go email by email, I'll end up days behind. But like I said, I haven't had to deal with them so I don't know what to say about that.

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That may be the case for you in IT, but this is Customer Service were talking about. If there getting too many emails and can't get through them all, they need more staff. Period. Customer Service is not the place to be not following through 100% with regards to communications from customers.