+- Beckett Message Boards (http://www.beckett.com/forums)
+-- Forum: Beckett Grading Services (/forum-35.html)
+--- Forum: Beckett Grading Services (BGS) (/forum-36.html)
+--- Thread: MY 25 CARD SUBMISSION IS POOSIBLE M.I.A ACCORDING TO CUSTOMER SERVICE!! (/thread-1091112.html)
MY 25 CARD SUBMISSION IS POOSIBLE M.I.A ACCORDING TO CUSTOMER SERVICE!! - mbeckers - 04-28-2010 05:57 AM
OOHHH...I NEED TO VENT!! I SENT IN A 25 CARD LOT TO BE GRADED WITH THE 20 DAY SERVICE.DELIVERY CONFIRMATION SHOWS IT WAS RECIEVED ON 3/29/2010...COOL,SO FAR,SO GOOD.WITH NO "STATUS ORDER" SHOWING UP ONLINE ON 4/6/2010,I EMAIL BGS ASKING ABOUT THE STATUS OF MY ORDER.THEY REPLIED BY ASKING FOR MY EMAIL ADDRESS,THATS IT.SO ON 4/9/2010,I RECIEVED A EMAIL STATING "ORDER RECIEVED"...GREAT! BUT STILL NO ORDER SHOWING ON MY ORDER STATUS ONLINE.ITS NOW PAST THE 20 DAY DEADLINE SO I CALL CUSTOMER SERVICE.SHE CAN'T SEE ANY ORDER ON MY ACCOUNT AND DOESN'T REALLY UNDERSTAND THAT ITS PAST THE DEADLINE....HER RESPONSE WAS,"I'AM SURE ITS IN THE HANDS OF OUR GRADERS,PLEASE CALL BACK NEXT WEEK"...WHAT THE!!??
MY 25 CARD SUBMISSION IS POOSIBLE M.I.A ACCORDING TO CUSTOMER SERVICE!! - mbeckers - 04-29-2010 08:05 AM
Still no email replies from bgs online or a call back from mr. Clemens.....customer service/satisfraction has dropped so much in the last year or so!!!!