[y2hood]

I admit it is a little unnerving waiting for the confirmation email on a high dollar submission, especially a group submission and you're the person in charge.

"Hey dude, did BGS email you yet? Huh? Huh? Huh?" I'm not worried because I see all these threads and they always have a happy ending. Plus I have signature confirmation that it was signed for.

But I do get why people get worked up over it.

[yaoming11]

This $h1t is extremely frustrating. I bet a huge number BGS complaints will be solved by simply by BGS sending out an e-mail saying "we got your cards and it's in the process.." etc. For high $$$ cards or 1/1's that's really all i'd want to know.. is that the cards got there safely regardless of what my USPS delivery says! Half of the work is already DONE already simply because somebody there is opening the package to check the service level days. The entire order does not have to be entered in.. just an e-mail saying "package received" will ease my mind. How difficult is that? I REALLY DON'T GET WHAT THE BIG DEAL IS WHY THAT IS NOT DONE.. somebody there please fix it. It's not a technical glitch. It's poor customer service.

[creativemunky]

(05-19-2012 04:35 PM)yaoming11 Wrote:  This $h1t is extremely frustrating. I bet a huge number BGS complaints will be solved by simply by BGS sending out an e-mail saying "we got your cards and it's in the process.." etc. For high $$$ cards or 1/1's that's really all i'd want to know.. is that the cards got there safely regardless of what my USPS delivery says! Half of the work is already DONE already simply because somebody there is opening the package to check the service level days. The entire order does not have to be entered in.. just an e-mail saying "package received" will ease my mind. How difficult is that? I REALLY DON'T GET WHAT THE BIG DEAL IS WHY THAT IS NOT DONE.. somebody there please fix it. It's not a technical glitch. It's poor customer service.

+1

[pawpawdiv9]

Finally, i got a email from someone at Beckett about my status way back on Jan 28th.
Thank You! Lyn Torrevillas

Details show my order never made it-- ASSUME LOST!!!
Postmaster has opened an investigation and started a claims process.

[sonnyday]

Ouch, when did you send it? Did you use DC? Now they can't find it?

[pawpawdiv9]

RE: Order received/getting status on an order
Ouch, when did you send it? Did you use DC? Now they can't find it?


It wa sent Jan 28th...and yes Delivery Confirm and was Insured....It went about halfway. From my house to Atlanta and thats it??? Never made it to Beckett.

[y2hood]

Like I said, I'm confident they have my order due to having signature confirmation but at the end of business today they have 6 days left and I still haven't gotten an email.

I understand why people get unnerved.

[pawpawdiv9]

got my check from USPS for the lost items.
Too bad insurance was only 100.00, i felt like they were worth a lot more, once graded. But we'll never know.
USPS gave me the 100.00 plus s/h fees.

[y2hood]

You know, I never did get that order received email. I did get the "your order has shipped" email earlier this afternoon so I guess that's all that matters.

[philip22]

(05-10-2012 02:49 PM)sonic311 Wrote:  I have submitted cards for gradings 4 times in the last 6 months and this is what has occurred every single time. This is for the 20 day service BTW.
I get the an email on week 3 saying my order has been received, then I don't see another email till the day the cards have been shipped. Why there's a lag time on the order status is beyond me. I always get my cards on time so I can't complain but it would be nice to get notification as soon as the cards are in Becketts' possession.

I just received an Order Received email after submitting my cards to a BGS representative 3 weeks earlier.

Did your 20 day submissions arrive approximately 20 business days after receiving the order received email? Or does my Order Received email, along with my CC being charged, mean that my cards are to be delivered soon?

Thanks for your help.