(11-02-2012 06:46 PM)ugameck Wrote: So, I ordered something on their website - Sept 11 at 10am. They had an option for shipping - overnight, priority , standard, etc....
I figured 3-5 days with priority would be fine (as described on their page). Even paid a little extra for priority!
Still...nothing....emailed them (with their link in the order confirmation)...nothing...again....nothing....called them today "all operators are busy, please hold....forever...I'm waiting - I don't care...and waiting.. SWEET another ring because I'm getting connected....to an answering machine that says email them "it's quicker!"
My message was smug. I was brief. "I didn't realize priority shipping would mean two months later since I paid more than standard"....etc....
I'm so close (and my wife suggested last month) to dispute the charge on my credit card.
Sorry, just a rant. Anyone else???
(11-07-2012 05:07 PM)ugameck Wrote: So, after this thread - I get an email Monday. Order processed and shipped!
I swear, it had to have something to do with this thread - you know all the companies monitor these sites (umm, Hackler did work here)!
(11-07-2012 05:28 PM)micorps Wrote: Really let me try as this is the reason I quit collecting is because of panini's poor customer service in following through with redemptions. They havent even contacted me or updated the redemptions, just sitting there waiting to be fulfilled. They still say new and some are over 18 months old. Maybe someone from Panini will see this and realize there are plenty of people screwed by their company.
Request # Request Type Opened By Updated By Responses Status
207586 Redemption Timothy (07/06/11 12:45 AM) Pending Initial Request Active
182798 Redemption Timothy (04/10/11 04:15 PM) Pending Initial Request Active
178495 Redemption Timothy (03/30/11 06:18 PM) Timothy (03/30/11 06:19 PM) 1 Response Active
175488 Redemption Timothy (03/24/11 06:18 PM) Pending Initial Request Active
170395 Redemption Timothy (03/14/11 07:50 PM) Pending Initial Request Active
162830 Redemption Timothy (02/28/11 06:28 PM) Pending Initial Request Active