(10-04-2012 11:29 AM)branesergen Wrote: I would do 2 things - 1st call Beckett and let them know the situation and see if they have them. 2nd I would go to the PO and talk with someone there to track them down and file an insurance claim. I'm pretty confident your cards will show up. Hopefully you scanned your submission form or did it electronically.
(10-17-2012 08:41 PM)sf49ers68 Wrote: Dont feel too bad I am in the same boat. I sent out 56 cards to be graded at 20 day service level. Today is the 21st business day and I have not received and emails and my credit card has not been charged. Signature confirmation shows that it was delivered. I called BGS and they have no record of receiving my order. So now I have around $1500 in cards that are missing. It is complete bullshit that they do not send out order received emails as soon as order arrives. I have sent in orders in the past and somtimes they give you updates and somtimes they dont. If they always sent order received emails I would have known it was missing a month ago. I have placed several calls to BGS and left numerous voicemails and emails. Customer service rep said they looking for it. Anyone have any suggestions?