[johnxgodfree]

can't really say I'm impressed with how the new site / price changes / grandfathering old price for 10 months went through but there is an issue I think should be addressed and I think I know of a decent solution.

problem: the people who cancelled their subscriptions in the last couple of months waiting on the new site got totally shafted on the "reward" we seem to have got of the old price till end of year. as a solution to that,

why not extend that grandfathering of price to anyone who has been a subscriber in the past 3-4 months. give maybe 2-3 weeks for a person to renew their subscription and so long as they had been a subscriber in the past 3-4 months they get the same 10 months of old price as the others.


as for the "reward" for those who stuck with beckett, still wondering what that is or if the pricing we already paid is it?

[greg2424]

That sounds like a compromise that might fly, but I wouldn't hold my breath. If you consider that the site owners, 1) believe that introducing a new price (50% above the old price) while the site is still experiencing downtime is a good idea and, 2) believe that an adequate "thank you" to their loyal customers is a delay in raising the price and finally, 3) did not give any forethought or consideration to those of us that were doing just as you say, waiting for the new launch to re-subscribe.

[spazmatastic]

(02-12-2011 05:09 AM)johnxgodfree Wrote:  can't really say I'm impressed with how the new site / price changes / grandfathering old price for 10 months went through but there is an issue I think should be addressed and I think I know of a decent solution.

problem: the people who cancelled their subscriptions in the last couple of months waiting on the new site got totally shafted on the "reward" we seem to have got of the old price till end of year. as a solution to that,

why not extend that grandfathering of price to anyone who has been a subscriber in the past 3-4 months. give maybe 2-3 weeks for a person to renew their subscription and so long as they had been a subscriber in the past 3-4 months they get the same 10 months of old price as the others.


as for the "reward" for those who stuck with beckett, still wondering what that is or if the pricing we already paid is it?

Agreed. Also worth mentioning that many members were complaining that they COULDN"T renew OPG's the last couple of weeks of the beta site. The site wouldn't let them complete the renewal.

[johnxgodfree]

^^ more good points as to reasons there should be a consideration to extend the period of time of being a member to umbrella those who go back a couple months also as well as those who are still current.

I was teetering on canceling mine before i read that message/announcement. glad I decided to keep it but I could have just as easily been one who got left behind because i was getting poor service and didn't want to pay for that poor service (which is totally understandable)

it would only be fair. not sure how much ideas from the forums will be weighted in any decision making process, but if you have been a subscriber in the past few months but canceled due to the poor service/waiting for the new site, speak up and point it out, can't hurt

[johnxgodfree]

in defense of IT guys and what they said as for testin and the site bein down to insure it works properly.... there are plenty of things you can't fully test and prepare for until its go time... I spent many years in that field of work and as much as you plan for best and worst case scenario until you really get a full time load bearing down on things and get the gears turning... you can't fully prepare 100% and assume you will have no problems

I believe the mods and IT guy(s) are doing as good a job as they can be with the tools and information given to them. outside of that it is basically becketts ball as to deal with the rest of it.

annoying, but as with anything there is no "perfect fix and solution" to seamlessly go from old to new without a bunch of bumps in the road. at least we have active people working on said problems.

also not sure how to link a thread here but this is the exact post quoted in the top i was referring to and a thread about the same issue, however this one i just posted up a solution to help with one minor problem i noticed"

http://www.beckett.com/forums/thread-1423407.html (if this link doesn't work look for the thread titled "any word on this"

[dpatera]

(02-12-2011 06:55 AM)the shadow Wrote:  Huge mess? you mean some of the free parts are not working? IT doesnt have a clue huh? you must be one of those closet programmers that sprang out of the woodwork in the last 7 days. if you have a clue, email them fixes, or are you just as clueless?

another lie? got any facts to back that up or just feel like flappin yer tooth a bit more.

Collecting sports cards is a fairly "geeky" hobby, if you're over the age of 12. You really think it's that unlikely that there are a lot of IT professionals on the site?

I'm not quite sure why you'd attack a fellow board member who expects the site to work.

Right now, I pay about $25 per month for access. If they want my help, they can feel free to pay my consulting fee and we can talk. They're not even offering free extensions for all the down time in the last few weeks, why should we offer anything for free?

And for those saying there's no way to test everything, that's true, but there are a lot of ways to test most things. How many times has ebay been mostly unusable for a week after an upgrade? Amazon? Espn? If an upgrade doesn't work, you back out while you fix what's broken, usually.

I'm surprised there wasn't at least a beta period where a smaller group of users were migrated to the new site to verify everything worked before moving everybody.

[the shadow]

(02-12-2011 07:50 AM)dpatera Wrote:  And for those saying there's no way to test everything, that's true, but there are a lot of ways to test most things. How many times has ebay been mostly unusable for a week after an upgrade? Amazon? Espn? If an upgrade doesn't work, you back out while you fix what's broken, usually.

I'm surprised there wasn't at least a beta period where a smaller group of users were migrated to the new site to verify everything worked before moving everybody.

when was the last time Amazon/ESPN/ebay rolled out a BRAND NEW website? I've been on ebay since 1998, only seen upgrades/patches in my time. maybe it was prior to 98?

I am surprised that they didnt do the testing with selected users as well. the did it with the last version. I was invited to test it but declined.

[dpatera]

(02-12-2011 08:01 AM)the shadow Wrote:  when was the last time Amazon/ESPN/ebay rolled out a BRAND NEW website? I've been on ebay since 1998, only seen upgrades/patches in my time. maybe it was prior to 98?

It depends on how you define a "BRAND NEW" website. Ebay has changed significantly since 1998, as have most major sites. Most of these types of sites are database driven. They've upgraded versions of databases since 1998. Have they changed the actual structure of the database tables? That's something that should be pretty transparent to the end user. Did they change the structure of the tables here? Maybe, but again the end user shouldn't know or care.

I know they rewrote the site for open source services now, so that in itself should help right from the start.

From the way it sounds, they were migrating all the data right before turning on the new site. It took a number of days to migrate all the data. That sure makes it sound like the new site was never even tested with a full data set before it was put in production.

[bselje]

(02-12-2011 08:01 AM)the shadow Wrote:  when was the last time Amazon/ESPN/ebay rolled out a BRAND NEW website? I've been on ebay since 1998, only seen upgrades/patches in my time. maybe it was prior to 98?

I am surprised that they didnt do the testing with selected users as well. the did it with the last version. I was invited to test it but declined.

You are attempting to defend this indefensible mess. Yeah, I work in IT, and this is without a doubt the worst "upgrade" execution I have ever been witness to.
We're testing a live pay site, and hit with a price increase on top of that. So go ahead and defend them, right?

[floydtown]

(02-12-2011 08:40 AM)bselje Wrote:  You are attempting to defend this indefensible mess. Yeah, I work in IT, and this is without a doubt the worst "upgrade" execution I have ever been witness to.
We're testing a live pay site, and hit with a price increase on top of that. So go ahead and defend them, right?

The OPGs are the pay part of the site and they work, do yours not work?