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Why should I create an account?
Creating an account provides you immense benefits…
- Checkout faster when making a purchase
- Check the status of your order or track your order
- View past orders
- Store alternative addresses (for shipping to multiple family members and friends)
How do I log in to my account or find my login information?
To log in to your account, click on MY ACCOUNT or LOG IN at the very top on right corner menu of our site. Enter your email address and the password you provided while creating your account. If you have forgotten your password, click onto Forgot Your Password and enter your email address and click the submit button. Your password reset link will be sent to you via email. If you still cannot access your account, contact Customer Service at (+1) 972-448-9188 or write to us at firstname.lastname@example.org
How do I change my profile information?
Once you are logged in to your account, you can select from several options on the menu on the left side of the page. From Modify Account you can change your email address or password. The menu on the left also allows you to update your shipping or billing address and manage your address book.
Where is my order?
Please log in (My Account) and track your order. If you do not have an account, we will be sending you the tracking link via email.
How do I cancel or change an order?
If you have placed an order and would like to make an update, we will attempt to make this change. These changes can include: cancel item/order, change shipping address/method, add item and change item quantity/size/style. You may contact Customer Service at (+1) 972-448-9188 or write to us at email@example.com
How do I return an order?
If you are not satisfied with your purchase for any reason, all items can be returned within 30 days. While returning, the items should be in its original packaging and condition. Customer must pay all shipping fees for returns.
What if the Product is damaged?
Contact Customer Service at + 972-448-9188 or write to us at firstname.lastname@example.org if there are any damages or the product is defected
When will the order will be shipped?
Items will be shipped within 2-3 business days of receipt of the order.
Can I ship to multiple locations?
If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order.
Will my order be delivered to my PO Box if it was shipped FedEx SmartPost?
Yes. If your order is shipped FedEx SmartPost, FedEx provides the pickup, processing and transportation of your package; however, final delivery is completed by USPS.
Why do some items take longer to ship?
Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to produce and ship the item is listed under the item's picture. Expedited shipping is not available on these items.
What is a manufacturer direct item?
Manufacturer direct items are items shipped to the customer directly from the designated manufacturer.
Does this item have a warranty?
Warranty information comes packed with your item
Why can't I find this item?
If it isn't on the site, it isn't in stock. We don't accept orders for out-of-stock items; however, we add new items to the site daily, so please keep checking.
Why can't I find my size?
All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, you cannot select that specific size.
Why don't you have more items for this team?
We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please keep checking regularly to see new items.